Frequently Asked Questions
Everything you need to know about shopping with Haxe.
How do I determine my size?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric composition for stretch.
What is your return policy?
Haxe offers a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Haxe garments?
To ensure longevity, we recommend following the care label instructions inside each garment. Most of our pieces benefit from cold washing and air drying to preserve fabric integrity and color.